DoCrew

DoCrew Terms of Service

**Last Updated:** February 8, 2025

**Effective Date:** To be determined upon public launch

**Company:** DDDEV LTD

**Website:** https://docrew.ai

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legal agreement between you ("User," "you," or "your") and DDDEV LTD ("Company," "we," "us," or "our"). By accessing or using DoCrew (desktop app, mobile app, web app, and services), you agree to be bound by these Terms. If you do not agree to any part of these Terms, you may not use the Service.

**Age Requirement**: You must be at least 13 years old to use DoCrew. By using DoCrew, you represent that you are at least 13 years old.

2. Service Description

DoCrew is a personal AI assistant application that helps you manage tasks, access files, and integrate with external services using the Claude language model.

What DoCrew Does:

  • Provides a conversational AI interface (Chat mode)
  • Executes automated tasks (Task mode)
  • Manages local projects and scoped file access
  • Syncs tasks and messages across your devices (desktop, mobile)
  • Integrates with external services via OAuth (Gmail, Calendar, Drive, etc.)
  • Stores task metadata and device information on Supabase servers

    • What DoCrew Does NOT Do:

  • Store your files on our servers (they remain on your device)
  • Execute arbitrary shell commands (MVP limitation)
  • Provide enterprise SSO or team collaboration (individual accounts only)
  • Offer custom plugins or skills (built-in connectors only)
  • Store full chat histories on servers (only relay messages)
  • Support multi-user accounts on a single device (MVP)

    • 3. User Accounts

    3.1 Account Creation

    To use DoCrew, you must create an account with:

  • Valid email address
  • Strong password (at least 12 characters, letters + numbers + symbols recommended)
  • Acceptance of these Terms and Privacy Policy

    • Alternatively, you may authenticate using Google OAuth.

    3.2 Account Responsibility

    You are responsible for:

  • Maintaining the confidentiality of your password
  • All activities under your account
  • Keeping your account information current and accurate
  • Notifying us immediately of unauthorized access

    • We are not liable for unauthorized access due to your negligence or password sharing.

    3.3 Account Termination

    You may delete your account anytime via Settings → Account → Delete Account. Upon deletion:

  • All account data is permanently deleted within 30 days
  • Your devices are unlinked
  • Subscription is cancelled
  • Billing access is revoked
  • Files on your local device remain untouched

    • We may terminate accounts that violate these Terms without notice.

    4. Subscription Plans

    4.1 Plans and Pricing

    PlanPriceFeatures
    **Free**$0/month20 chats/day, 1 project, chat-only
    **Pro**$19/monthUnlimited chats, 10 projects, tasks, connectors
    **Team**$29/month per memberShared projects, team memory, advanced features

    Prices shown are in USD and may vary by region. All prices exclude applicable taxes.

    4.2 Billing

  • Subscriptions renew automatically on your billing date
  • Billing occurs through Stripe
  • You authorize Company to charge your payment method
  • Refunds are not available (30-day trial may be offered)

    • 4.3 Payment Methods

  • Credit/debit cards accepted via Stripe
  • Invoices sent to your email
  • Payment failures will suspend your account after 3 attempts
  • Failed payments may incur late fees

    • 4.4 Cancellation

    You may cancel your subscription anytime. Cancellation takes effect at the end of your current billing period. No refunds for partial months.

    4.5 Upgrades and Downgrades

  • Upgrades take effect immediately
  • Downgrades take effect at the end of your current billing period
  • Pro features become unavailable after downgrade (e.g., extra projects deleted after 30 days)

    • 4.6 Free Plan Limitations

    Free plan users agree to:

  • 20 chat messages per calendar day
  • Limited to 1 project
  • Chat-only (no Task mode)
  • May have advertisements or feature promotions
  • No SLA or priority support

    • 4.7 Price Changes

    We may change pricing with 30 days notice. Continued use after the notice constitutes acceptance of new pricing.

    5. Acceptable Use Policy

    You agree NOT to use DoCrew for:

    Prohibited Activities:

  • **Illegal content**: Anything illegal in your jurisdiction
  • **Intellectual property violation**: Copyright, trademark, patent infringement
  • **Fraud or deception**: Phishing, impersonation, scams
  • **Harassment or abuse**: Threatening, harassing, or defamatory content
  • **Malware**: Creating, distributing, or enabling malware
  • **Data extraction**: Scraping user data, abuse of API
  • **Unauthorized access**: Hacking, brute-forcing, unauthorized testing
  • **Spam**: Bulk email, unsolicited messages via connectors
  • **Commercial misuse**: Reselling, white-labeling without permission
  • **Reverse engineering**: Decompiling, disassembling, attempting to derive source
  • **High-volume abuse**: Excessive API calls to degrade service

    • Consequences of Violation:

  • Immediate account suspension
  • Data deletion
  • Legal action if applicable
  • Reporting to law enforcement if criminal

    • 6. Intellectual Property Rights

    6.1 Our Property

  • DoCrew software, code, design, and branding are owned by Company
  • User interface, features, algorithms are proprietary
  • Claude API integration is licensed from Anthropic
  • You receive a non-exclusive, non-transferable license to use DoCrew

    • 6.2 Your Content

  • You retain ownership of files and data you create
  • You grant Company a license to process and relay your content for service delivery
  • Company does not claim ownership of your files
  • You are responsible for ensuring you own or have rights to your content

    • 6.3 Feedback and Suggestions

  • If you provide feedback or suggestions, Company may use them without compensation
  • You grant Company a perpetual, royalty-free license to use your feedback

    • 6.4 Third-Party Content

  • Claude API responses are generated by Anthropic
  • Google services (Gmail, Calendar, Drive) are Google's property
  • We do not claim ownership of third-party content

    • 7. Limitation of Liability

    7.1 Disclaimer

    TANO IS PROVIDED "AS-IS" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING:

  • Fitness for a particular purpose
  • Merchantability
  • Non-infringement
  • Accuracy or completeness

    • Company does not warrant that DoCrew will be:

  • Uninterrupted or error-free
  • Free of viruses or malware
  • Always available
  • Meets your requirements

    • 7.2 Limitation of Damages

    TO THE MAXIMUM EXTENT PERMITTED BY LAW, COMPANY SHALL NOT BE LIABLE FOR:

  • **Direct damages**: Loss of data, corruption
  • **Indirect damages**: Lost profits, business interruption, lost revenue
  • **Consequential damages**: Results of using DoCrew
  • **Punitive damages**: Any form of punishment damages

    • **Total liability** in any claim shall not exceed the amount you paid us in the 12 months prior to the claim (or $100 if free tier).

    7.3 Exceptions

    These limitations do not apply to:

  • Gross negligence or willful misconduct
  • Fraud
  • Death or bodily injury
  • Claims that cannot be excluded by law

    • 8. Indemnification

    You agree to indemnify and hold harmless Company from:

  • Your violation of these Terms
  • Your violation of any law or third-party rights
  • Disputes related to your content
  • Claims that your use of DoCrew infringed third-party rights

    • You shall defend Company against claims, damages, and costs (including attorneys' fees) at your own expense.

    9. User Conduct

    9.1 Permitted Use

    You may use DoCrew for:

  • Personal productivity
  • Task automation
  • File management
  • Connector integration (within OAuth terms)
  • Research and learning

    • 9.2 Restrictions

    You shall NOT:

  • Violate any laws or regulations
  • Infringe intellectual property rights
  • Engage in unauthorized access or hacking
  • Harass or harm other users
  • Post false or misleading information
  • Spam or flood the service
  • Attempt to circumvent security measures

    • 10. Connector Integrations

    10.1 Third-Party Terms

    When you connect services (Gmail, Calendar, Drive, etc.), you agree to:

  • Third-party terms of service (Google, Stripe, etc.)
  • The scopes and permissions you grant via OAuth
  • Data sharing as described in our Privacy Policy

    • 10.2 Connector Liability

    Company is not liable for:

  • Third-party service outages or changes
  • OAuth token expiration or revocation
  • Third-party API limitations or errors
  • Data loss due to third-party service issues

    • 10.3 Permission Revocation

    You may disconnect any connector at any time via Settings. Disconnection:

  • Revokes all access tokens
  • Prevents future connector operations
  • Does not delete third-party data

    • 11. Data and Backups

    11.1 Your Responsibility

  • You are responsible for maintaining backups of important files
  • Company is not liable for data loss on your device
  • Local storage (SQLite) is subject to device failure

    • 11.2 Cloud Backup

  • Company does not back up your files
  • You are responsible for backing up project folders (e.g., to Dropbox)
  • If your device is lost, files are not recoverable from our servers

    • 11.3 Data Recovery

  • If your local database is corrupted, we cannot recover it
  • Contact support for partial recovery options (server-side metadata only)

    • 12. Warranty Disclaimer

    **THE SERVICE IS PROVIDED ON AN "AS-IS" BASIS WITHOUT ANY WARRANTY.** COMPANY MAKES NO REPRESENTATIONS OR WARRANTIES:

  • REGARDING ACCURACY, COMPLETENESS, OR TIMELINESS OF INFORMATION
  • REGARDING THE RESULTS OBTAINED FROM USING THE SERVICE
  • THAT THE SERVICE WILL MEET YOUR EXPECTATIONS
  • THAT THE SERVICE WILL BE SECURE OR FREE OF DEFECTS

    • **YOU USE TANO AT YOUR OWN RISK.**

    13. Service Changes and Downtime

    13.1 Changes to Service

    Company may:

  • Modify or discontinue features without notice
  • Change pricing with 30 days notice
  • Discontinue the service with 90 days notice

    • Discontinuation notice will be sent via email.

    13.2 Downtime

  • Company does not guarantee 99% uptime (no SLA)
  • Maintenance windows may occur without notice
  • Free users have lower priority during incidents

    • 13.3 Data Preservation

    If Company discontinues the Service, we will provide a data export within 30 days.

    14. Support and Maintenance

    14.1 Support Channels

  • Email: support@docrew.ai
  • Status page: status.docrew.ai
  • Documentation: docs.docrew.ai
  • Community: [Community forum if available]

    • 14.2 Support Tiers

    TierResponse TimeChannel
    Free5 business daysEmail only
    Pro24 hoursEmail + priority
    Team4 hoursEmail + chat

    14.3 Maintenance

    Company will announce maintenance 7 days in advance when possible. Unexpected maintenance may occur with minimal notice.

    15. Security and Compliance

    15.1 Security Measures

    Company implements:

  • TLS encryption for data in transit
  • AES encryption for sensitive data at rest
  • Row Level Security in database
  • Rate limiting and DDoS protection
  • Regular security audits

    • 15.2 Compliance

  • GDPR (EU users)
  • CCPA (California users)
  • UK Data Protection Act 2018
  • SOC 2 Type II (via Supabase)

    • 15.3 Your Security Responsibility

    You agree to:

  • Use strong passwords
  • Protect your API keys and credentials
  • Not share your account
  • Report security issues to security@docrew.ai

    • 16. Limitation of Use

    16.1 Rate Limiting

  • Free tier: 20 messages/day, 1 request/second
  • Pro tier: Unlimited messages, 10 requests/second
  • Team tier: Unlimited messages, 20 requests/second

    • Exceeding limits may result in service suspension.

    16.2 Storage Limits

  • Free tier: 100 MB local storage
  • Pro tier: 1 GB local storage
  • Team tier: 5 GB per team member

    • 17. Dispute Resolution

    17.1 Informal Resolution

    Before legal action, contact us at **disputes@docrew.ai** with:

  • Description of dispute
  • Requested resolution
  • Your contact information

    • We will respond within 30 days.

    17.2 Governing Law

    These Terms are governed by the laws of [Jurisdiction - to be specified], without regard to conflict-of-law provisions.

    17.3 Arbitration (US Users)

    Except for IP disputes, you agree to resolve disputes through binding arbitration:

  • Single arbitrator
  • JAMS rules
  • Held in [Location TBD]
  • Each party bears own costs

    • You waive the right to jury trial.

    17.4 Small Claims Exception

    Disputes under $5,000 may be brought in small claims court instead.

    17.5 Class Action Waiver

    You agree not to participate in class actions against Company. Disputes must be resolved individually.

    18. Modifications to Terms

    Company may update these Terms at any time. Material changes will be notified via email with 30 days notice. Continued use constitutes acceptance.

    Current version and change history are available at https://docrew.ai/legal/terms

    19. Termination

    19.1 By You

  • Cancel subscription anytime via Settings
  • Delete account anytime via Settings → Account

    • 19.2 By Company

    Company may terminate your account if:

  • You violate these Terms
  • You engage in illegal activity
  • You abuse the service
  • Your account is inactive for 2+ years

    • Termination may be immediate without notice.

    19.3 Effect of Termination

  • All licenses and rights terminate
  • Remaining subscription fees are non-refundable
  • Data is deleted within 30 days
  • Indemnification obligations survive

    • 20. Severability

    If any provision is found invalid, that provision is severed and remaining provisions continue in effect.

    21. Entire Agreement

    These Terms, together with our Privacy Policy and any other policies on docrew.ai, constitute the entire agreement between you and Company regarding DoCrew. Prior agreements, understandings, or negotiations are superseded.

    22. Contact Information

    For questions about these Terms:

    **Email**: legal@docrew.ai

    **Company**: DDDEV LTD

    **Website**: https://docrew.ai

    **Address**: [Company Address - to be updated before launch]

    For privacy questions, see our Privacy Policy.

    23. Appendix: Definitions

    TermMeaning
    **Service/DoCrew**Desktop app, mobile app, web app, and services provided by Company
    **User**Anyone who creates an account and uses DoCrew
    **Content**Data, files, messages, configurations uploaded or created by users
    **Connector**Integration with third-party services (Gmail, Calendar, Drive)
    **OAuth**Authentication standard used to securely grant access to third-party services
    **Subscription**Recurring billing relationship for Pro or Team plans
    **Free Plan**No-cost tier with limited features
    **Pro Plan**$19/month paid tier
    **Team Plan**$29/month per member shared workspace tier
    **Device**Any computer, phone, or device running DoCrew
    **Edge Functions**Server-side functions running on Supabase
    **RLS**Row Level Security - database-level access control

    **BY USING TANO, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS OF SERVICE.**

    **Last Update: February 8, 2025**

    **Version: 1.0 (Draft)**