DoCrew Terms of Service

Last Updated: February 26, 2026

Effective Date: February 26, 2026

Company: DDDEV LTD (registered in England & Wales)

Website: https://docrew.ai

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and DDDEV LTD ("Company," "we," "us," or "our"). By creating an account, installing the application, or otherwise accessing or using DoCrew (the desktop application, mobile application, marketing website, and all related services, collectively the "Service"), you agree to be bound by these Terms and our Privacy Policy.

If you do not agree to these Terms, do not use the Service.

Age requirement: You must be at least 16 years old to use DoCrew. By using the Service, you represent and warrant that you are at least 16 years of age.

2. Service Description

DoCrew is an AI-powered productivity application that runs an autonomous AI agent on your devices to help you with tasks, file management, and third-party service integrations.

What DoCrew Does

Provides a conversational AI agent interface powered by Google Gemini language models via Google Vertex AI

Executes tasks autonomously on your desktop (file operations, shell commands, Python scripts -- all within a sandboxed environment)

Processes your local files on your device (files never leave your device)

Syncs conversations and task metadata across your desktop and mobile devices

Integrates with 250+ third-party services via connectors (powered by Composio)

Uses a credit-based billing system for AI model usage

What DoCrew Does NOT Do

Store your local files on our servers (they remain exclusively on your device)

Guarantee the accuracy, completeness, or reliability of AI-generated outputs

Provide professional advice of any kind (legal, medical, financial, tax, or otherwise)

Offer backup or recovery services for your local files or data

3. User Accounts

3.1 Account Creation

To use DoCrew, you must create an account with a valid email address and password, or authenticate via a supported OAuth provider. You agree to provide accurate, current, and complete information during registration.

3.2 Account Security

You are solely responsible for:

Maintaining the confidentiality of your login credentials

All activities that occur under your account, whether or not authorized by you

Notifying us immediately at hi@docrew.ai if you suspect unauthorized access

We are not liable for any loss or damage arising from unauthorized use of your account.

3.3 Account Deletion

You may delete your account at any time through the application settings. Upon deletion:

All account data is permanently deleted within 30 days

Your devices are unlinked

Active subscriptions are cancelled (no refund for the remaining billing period)

Billing and transaction records are retained as required by law (up to 7 years)

Files on your local device remain untouched

4. Subscription Plans and Billing

4.1 Credit-Based Model

DoCrew uses a credit-based billing system. Credits are consumed when the AI agent processes your requests. Credit costs vary by AI model tier (Flash Lite, Flash, Pro), token counts, and request complexity. Current credit costs are displayed in the application and on our website.

4.2 Subscription Plans

Plan	Monthly Price (USD)	Included Credits	AI Models	Connectors
Starter	$10	~500,000	Flash Lite 2.5, Flash 3	Not included
Pro	$25	~2,000,000	Flash Lite 2.5, Flash 3, Pro 3.1	250+ included
Business	$50	~5,000,000	Flash Lite 2.5, Flash 3, Pro 3.1	250+ included
Scale	$100	~15,000,000	Flash Lite 2.5, Flash 3, Pro 3.1	250+ included

Prices are in US dollars and exclude applicable taxes. We reserve the right to change pricing at any time with 30 days advance notice. Continued use after the notice period constitutes acceptance of the new pricing.

4.3 Credit Allocation

Subscription credits are granted monthly and reset at the start of each billing cycle. Unused subscription credits do not roll over.

Top-up credits may be purchased separately and never expire.

Credits are non-refundable and non-transferable.

Your account may enter a negative credit balance during an active AI request. You are responsible for any negative balance.

4.4 Billing and Payment

Subscriptions renew automatically on your billing date via Stripe

You authorize the Company to charge your selected payment method on a recurring basis

Payment failures may result in suspension of your account after repeated failed attempts

All fees are non-refundable except where required by applicable law

4.5 Cancellation

You may cancel your subscription at any time through the application settings. Cancellation takes effect at the end of your current billing period. No refunds are provided for partial billing periods. Upon cancellation, you retain access to the Service until the end of the paid period, after which your access reverts to the capabilities available without an active subscription.

4.6 No Free Tier

DoCrew does not offer a free usage tier. A valid subscription is required to use the Service.

5. Acceptable Use

You agree NOT to use DoCrew for any of the following:

Any activity that violates applicable local, national, or international law or regulation

Creating, distributing, or facilitating malware, viruses, ransomware, or other harmful software

Unauthorized access to computer systems, networks, or data (hacking, credential stuffing, brute-force attacks)

Intellectual property infringement, including copyright, trademark, or patent violations

Fraud, phishing, impersonation, identity theft, or social engineering attacks

Harassment, threats, defamation, hate speech, or any content that incites violence

Generating illegal content, child exploitation material, or content that facilitates human trafficking

Bulk messaging, spam, or unsolicited communications via connectors

Automated scraping, data mining, or systematic extraction of data from the Service

Reverse engineering, decompiling, disassembling, or attempting to derive the source code of the Service

Circumventing, disabling, or interfering with security features, rate limits, or access controls

Reselling, sublicensing, or white-labeling the Service without prior written authorization

Any use that places an unreasonable burden on our infrastructure or degrades service for other users

Consequences: Violation of this section may result in immediate account suspension or termination, forfeiture of remaining credits, data deletion, legal action, and/or referral to law enforcement. We reserve sole discretion to determine what constitutes a violation.

6. AI-Generated Content

IMPORTANT -- PLEASE READ CAREFULLY:

DoCrew uses third-party AI language models (Gemini by Google, accessed via Google Vertex AI) to generate responses and execute tasks. You acknowledge and agree that:

AI-generated outputs may be inaccurate, incomplete, misleading, biased, or entirely wrong. The Company makes no representations regarding the accuracy or reliability of any AI output.

You are solely responsible for reviewing, verifying, and validating all AI-generated content before relying on it or using it for any purpose.

AI outputs do not constitute professional advice of any kind, including but not limited to legal, medical, financial, tax, engineering, or regulatory advice. You should consult qualified professionals for such matters.

The Company is not liable for any decisions, actions, losses, damages, or consequences arising from your reliance on AI-generated content.

AI models are provided by third parties (Google, accessed via Vertex AI). The Company does not control, train, or modify these models and is not responsible for their outputs, biases, limitations, errors, or any changes made to them by the model provider.

You are responsible for ensuring that your use of AI-generated content complies with all applicable laws and does not infringe the rights of any third party.

YOU USE AI-GENERATED CONTENT AT YOUR OWN RISK.

7. Intellectual Property

7.1 Company Property

The DoCrew software, including all source code, user interface designs, algorithms, documentation, branding, trademarks, and trade secrets, is the exclusive property of DDDEV LTD or its licensors. You receive a limited, non-exclusive, non-transferable, revocable license to use the Service for its intended purpose, subject to these Terms.

7.2 Your Content

You retain ownership of all files, data, and content that you create, upload, or process using DoCrew. You grant the Company a limited, non-exclusive license to process, transmit, and store your content solely as necessary to provide the Service (e.g., syncing messages between devices, relaying instructions to AI models). This license terminates when you delete your content or your account.

7.3 Feedback

If you provide feedback, suggestions, or ideas about the Service, you grant the Company a perpetual, irrevocable, worldwide, royalty-free license to use, modify, and incorporate such feedback without obligation or compensation to you.

8. Disclaimer of Warranties

THE SERVICE IS PROVIDED ON AN "AS-IS," "AS-AVAILABLE," AND "WITH ALL FAULTS" BASIS. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE COMPANY EXPRESSLY DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING BUT NOT LIMITED TO:

WARRANTIES OF MERCHANTABILITY -- that the Service is of satisfactory quality or fit for commercial use

WARRANTIES OF FITNESS FOR A PARTICULAR PURPOSE -- that the Service will meet your specific requirements or expectations

WARRANTIES OF NON-INFRINGEMENT -- that the Service does not infringe third-party intellectual property rights

WARRANTIES OF ACCURACY -- that information, AI outputs, or results will be accurate, complete, current, or reliable

WARRANTIES OF AVAILABILITY -- that the Service will be available, uninterrupted, timely, or error-free

WARRANTIES OF SECURITY -- that the Service will be free from vulnerabilities, viruses, malware, or unauthorized access

WARRANTIES OF RESULTS -- that use of the Service will achieve any particular outcome

THE COMPANY DOES NOT WARRANT THAT DEFECTS WILL BE CORRECTED OR THAT THE SERVICE WILL OPERATE IN COMBINATION WITH ANY OTHER HARDWARE, SOFTWARE, OR SYSTEM. YOU ASSUME THE ENTIRE RISK AS TO THE QUALITY, PERFORMANCE, AND RESULTS OF USING THE SERVICE.

NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED FROM THE COMPANY OR THROUGH THE SERVICE SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THESE TERMS.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:

9.1 Exclusion of Damages

THE COMPANY, ITS DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, AFFILIATES, LICENSORS, AND SERVICE PROVIDERS SHALL NOT BE LIABLE FOR ANY:

Indirect, incidental, special, consequential, exemplary, or punitive damages

Loss of profits, revenue, business, goodwill, or anticipated savings

Loss of data, corruption of data, or failure to store data

Business interruption or loss of business opportunity

Cost of procurement of substitute goods or services

Unauthorized access to, or alteration of, your data or transmissions

Damages arising from reliance on AI-generated content or outputs

Damages arising from third-party service failures, outages, or changes (including Google, Vertex AI, Composio, Stripe, or any connector)

Damages arising from actions taken by the AI agent on your behalf

Damages arising from loss or corruption of your local files

Any other damages, whether based on warranty, contract, tort (including negligence), strict liability, or any other legal theory

EVEN IF THE COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

9.2 Liability Cap

IN NO EVENT SHALL THE COMPANY'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE EXCEED THE LESSER OF: (A) ONE HUNDRED US DOLLARS (USD $100); OR (B) THE TOTAL AMOUNT YOU PAID TO THE COMPANY IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

THIS LIMITATION APPLIES REGARDLESS OF THE FORM OF ACTION OR LEGAL THEORY (CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE) AND REGARDLESS OF WHETHER THE COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

9.3 Essential Purpose

THE LIMITATIONS AND EXCLUSIONS IN THIS SECTION APPLY EVEN IF ANY REMEDY FAILS OF ITS ESSENTIAL PURPOSE.

9.4 Jurisdictional Exceptions

Some jurisdictions do not allow the exclusion or limitation of certain damages. In such jurisdictions, our liability shall be limited to the maximum extent permitted by applicable law. Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under applicable law.

10. Indemnification

You agree to indemnify, defend, and hold harmless the Company, its directors, officers, employees, agents, affiliates, successors, and assigns from and against all claims, liabilities, damages, judgments, awards, losses, costs, and expenses (including reasonable legal fees) arising out of or relating to:

Your violation of these Terms or any applicable law or regulation

Your use of the Service, including any actions taken by the AI agent on your behalf

Your reliance on or use of AI-generated content

Your content or data processed through the Service

Any claim that your use of the Service infringed the intellectual property or other rights of a third party

Any dispute between you and a third party arising from your use of connectors or integrations

11. Third-Party Services

11.1 Connector Integrations

DoCrew integrates with third-party services via connectors powered by Composio. When you connect a third-party service, you are also subject to that service's terms of use and privacy policy. The Company is not a party to your relationship with any third-party service provider.

11.2 Third-Party Liability

The Company is not liable for:

Third-party service outages, downtime, errors, or discontinuation

Changes to third-party APIs, features, pricing, or terms

OAuth token expiration, revocation, or authentication failures

Data loss, corruption, or unauthorized access caused by third-party services

Actions performed by third-party services in response to instructions sent via DoCrew

Stripe payment processing errors or disputes

11.3 Disconnection

You may disconnect any connector at any time through the application settings. Disconnection revokes access tokens and stops future operations but does not delete data already processed by or stored in the third-party service.

12. Data and Backups

12.1 Your Responsibility

You are solely responsible for maintaining backup copies of your local files, project data, and any other content stored on your devices. DoCrew operates as a local-first application -- your files reside on your device and are not backed up to our servers.

12.2 No Backup or Recovery

The Company does not offer file backup, cloud storage, or data recovery services. If your device is lost, stolen, damaged, or corrupted, your local files are not recoverable from our servers. We are not liable for any data loss on your devices, regardless of the cause.

12.3 AI Agent Actions

The AI agent executes actions (file creation, modification, deletion, shell commands) autonomously within a sandboxed environment on your device. While safety measures are in place, the Company is not liable for any unintended modifications, deletions, or other actions performed by the agent on your files or system.

13. Service Availability and Changes

13.1 No Uptime Guarantee

The Company does not guarantee any specific level of availability or uptime. The Service may be temporarily unavailable due to maintenance, updates, infrastructure issues, or circumstances beyond our control. We will make reasonable efforts to provide advance notice of planned maintenance but are not obligated to do so.

13.2 Modifications to the Service

The Company may, at its sole discretion and without prior notice:

Add, modify, or remove features and functionality

Change the AI models used, credit costs, or rate limits

Modify the user interface, APIs, or integrations

13.3 Discontinuation

If the Company decides to permanently discontinue the Service, we will provide at least 90 days advance notice via email. During that period, we will make commercially reasonable efforts to provide you with the ability to export your data.

14. Governing Law and Dispute Resolution

14.1 Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales, without regard to its conflict of law provisions.

14.2 Jurisdiction

The courts of England and Wales shall have exclusive jurisdiction over any dispute, controversy, or claim arising out of or in connection with these Terms or the Service. You irrevocably submit to the exclusive jurisdiction of such courts.

14.3 Informal Resolution

Before initiating any formal legal proceedings, you agree to contact us at legal@docrew.ai with a description of the dispute and your proposed resolution. We will attempt to resolve the dispute informally within 30 days.

14.4 Class Action Waiver

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, YOU AGREE THAT ANY DISPUTE RESOLUTION PROCEEDINGS WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. If this waiver is found to be unenforceable, the remainder of this dispute resolution section shall remain in full force and effect.

15. Termination

15.1 By You

You may cancel your subscription and/or delete your account at any time through the application settings.

15.2 By the Company

The Company may suspend or terminate your account immediately, without prior notice or liability, if:

You breach any provision of these Terms

You engage in activity that is illegal, fraudulent, or harmful

You abuse the Service, including exceeding reasonable usage patterns

Your account has been inactive for more than two (2) years

Continued provision of the Service to you would violate applicable law

15.3 Effect of Termination

Upon termination:

All licenses and rights granted to you under these Terms terminate immediately

You must cease all use of the Service

Remaining subscription fees and unused credits are non-refundable

Your data will be deleted within 30 days, except as required by law

Sections 6 (AI-Generated Content), 7.3 (Feedback), 8 (Disclaimer of Warranties), 9 (Limitation of Liability), 10 (Indemnification), 14 (Governing Law), and 15.3 (Effect of Termination) survive termination

16. General Provisions

16.1 Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision shall be modified to the minimum extent necessary to make it enforceable, or if not possible, severed. The remaining provisions shall continue in full force and effect.

16.2 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and the Company regarding the Service and supersede all prior agreements, understandings, representations, and negotiations.

16.3 No Waiver

The Company's failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver must be in writing and signed by an authorized representative of the Company.

16.4 Assignment

You may not assign or transfer these Terms or any rights or obligations hereunder without the Company's prior written consent. The Company may assign these Terms without restriction, including in connection with a merger, acquisition, or sale of assets.

16.5 Force Majeure

The Company shall not be liable for any failure or delay in performing its obligations under these Terms where such failure or delay results from circumstances beyond its reasonable control, including but not limited to: natural disasters, acts of government, war, terrorism, pandemics, power failures, internet or telecommunications failures, third-party service outages, cyberattacks, or acts of God.

16.6 Notices

Notices to you will be sent to the email address associated with your account. You are responsible for keeping your email address current. Notices to the Company should be sent to legal@docrew.ai.

16.7 Relationship

Nothing in these Terms creates a partnership, joint venture, agency, or employment relationship between you and the Company.

17. Contact

General inquiries: hi@docrew.ai

Legal inquiries: legal@docrew.ai

Company: DDDEV LTD

Registered in: England & Wales

Website: https://docrew.ai

BY USING DOCREW, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS OF SERVICE AND OUR PRIVACY POLICY.